Shipping policy

Last updated: October 28, 2026

Granola is shelf-stable, not truly perishable, but it's still a fresh food product, and heat and long transit times affect its quality. This policy explains how we ship to protect that freshness.

Processing time

Orders are packed and shipped Monday through Thursday. We don't ship on Fridays, weekends, or holidays; an order that would otherwise go out on a Friday ships the following Monday instead. This keeps your order from sitting in a hot truck or a carrier facility over the weekend, which is worse for freshness than one extra business day.

Shipping options and cost

We currently ship within the United States. Standard shipping is USD 8.00 and arrives in 3 to 5 business days after your order ships. Standard shipping is free on orders of USD 70.00 or more. Express shipping is USD 15.00 and arrives in 1 to 2 business days after your order ships. Available options are shown at checkout.

Hot-weather handling

During warmer months, or for shipments to hot-weather regions, we may hold dispatch by a day or adjust packaging to protect quality in transit. If a heat delay affects your order, we'll do our best to let you know.

Delayed or lost packages

If your tracking stops updating, or your package is marked delivered but never arrived, contact us at info@granolaz.com and we'll look into it with the carrier.

Order changes

Once an order has shipped, we're not able to change the address or contents. If you need to change or cancel an order, contact us as soon as possible at info@granolaz.com, before it ships.