Refund policy

Return policy

We do not accept returns due to the sensitive nature of our products. If you are not happy with the quality of your purchase, please contact us at info@granolaz.com within 14 days of delivery. We care about our customers' opinions and always look forward to improving our level of service.

Damaged in shipping

If your bag arrives damaged or open, email info@granolaz.com within 14 days of delivery with your order number and a photo of the damage (and the box, if you still have it). We will work with you to make it right. You don't need to send anything back.

Wrong or missing items

If we packed the wrong flavor or left something out, email info@granolaz.com within 14 days of delivery with your order number, and we will work with you to make it right.

Refund timing

When we approve a refund, it goes back to your original payment method. How quickly it appears depends on your bank or card provider.

No other returns or exchanges are accepted.